Universities can’t pin all of their student-success challenges on limited technology. These institutions should spend less time on “shiny tech toys” and put more resources into shaping the bold vision and reengineering the business processes that will truly transform higher education, Engelbert of Oracle says. The migration of institutions using what Engelbert considers to be massively outdated tech is going to happen, she says, but whether it brings in “a new golden age in higher education or seals the fate of some sectors in the market will, in large part, rest not on the technology—but on the business-process reengineering that precedes it.”
